سياسـة الإستبـدال والإسترجـاع

We are committed to customer satisfaction in our store, and we adhere to providing a safe and reliable shopping experience. Below is our return and exchange policy: First: Perfumes and candles can be returned or exchanged within 48 hours of receiving the order, provided that the product: is in its original condition. unused. properly packaged and undamaged. In case of return, the amount will be refunded via the same payment method used at purchase. Perfumes or candles that have been opened or lit cannot be returned or exchanged, to preserve product quality and safety. The return request is submitted through customer service, with the order number or invoice provided. The product amount is refunded only, excluding shipping fees, and if shipping was free, the shipping cost will be deducted from the product amount. Second: Treated nail serums can be returned or exchanged within 48 hours of receiving the order, provided that the product: is in its original condition. unused. properly packaged and undamaged. The product amount is refunded only, excluding shipping fees, and if shipping was free, the shipping cost will be deducted from the product amount. In case of receiving a damaged product, contact customer service within 24 hours of receipt. Third: Creams and cosmetics are considered sensitive products, and cannot be returned or exchanged after opening the packaging, for health reasons related to consumer safety, and according to the regulations of the Ministry of Commerce. Fourth: Shipping fees in case of order cancellation after shipment, the customer bears the shipping costs. Fourth: Order cancellation by the store, the store reserves the right to cancel the order with a full refund, in the following cases: product not available. technical error. circumstances beyond the store’s control prevent order fulfillment. Fifth: Complaints and manufacturing defects we handle all orders and complaints with love and care. In case of a manufacturing defect in the product, the customer has the right to exchange the product for a similar one or refund the paid amount, according to her preference, after reviewing the case. Return or exchange requests due to misuse or damage during transport or shipping are not accepted, as the shipping company bears responsibility for that. For inquiries or complaints, please contact customer service via private messages on Instagram or WhatsApp: 0557112442.